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At Flushnatural, we want you to be completely satisfied with your purchase of planters, plant kits, and gardening accessories. If you're not happy with your order, we're here to help.
You may return most products within 30 days of delivery for a full refund, provided that:
The following items cannot be returned:
If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost to you. Please provide photos of the damage when contacting us.
To start a return, please follow these steps:
Customers are responsible for return shipping costs unless the item was damaged, defective, or we made an error with your order. We recommend using a trackable shipping method as we cannot guarantee receipt of returned items.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.
If you would like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item. This ensures the fastest processing of your exchange.
For questions about returns or to initiate a return, please contact us:
Flushnatural
42-25 Vernon Blvd, Long Island City, NY 11101, United States
Phone: +1 718 392 9404
Email: mailuse@flushnatural.world